Reporting and Resolution

Safe Sport Flag Tool

If you are unsure of where to submit your complaint, or don't know whether it is a viable complaint to submit, here is an interactive tool to help you work your next steps: 

Find out if a behaviour crossed the line and get guidance on how to respond.

Canada Snowboard Helpline Process

The below Canada Snowboard Safe Sport Process below should help guide you where to submit your complaint or who to contact for further information.

Click here for downloadable version of the process

How to File a Complaint

At Canada Snowboard we take all incidents seriously. This is why we have reporting and resolution processes in place to address concerns within our community with respect and dignity. Our dedication to a safe environment is our top priority, and we will always act in a prompt, timely manner. Please use the below resources to help you navigate this process.

If you require further assistance or guidance navigating this process, please email: fnsrfcbeg@pnanqnfabjobneq.pn

Canadian Safe Sport Program

Canada Snowboard is proud to be a Canadian Safe Sport Program (CCSP) signatory, meaning all complaints / reports about alleged violations of the Universal Code of Conduct to Prevent and Address Maltreatment in Sport (UCCMS), by UCCMS participants (National Team Athletes, Coaches, IST Staff, Canada Snowboard Staff, Contractors and Board of Directors) must be submitted to the Canadian Centre for Ethics in Sport (CCES)

How to report

As of April 1, the CCES will accept reports through an online report form and by phone – both methods allow you to remain anonymous if you wish. If you choose to share your name when you make a report, the CCES will not share it with your sport organization unless it is necessary to keep you or someone else safe, and will make every effort to get your consent beforehand.

Report online: https://cces.ca/report-safe-sport 

Report by phone: 1-833-858-CSSP (2777)  

Get help and information

You can contact the CSSP team with questions or for support here: https://cces.ca/contactCSSP. 

Canada Snowboard Independent Third Party

Canada Snowboard has engaged the services of an Independent Third Party, Brian Ward, available to receive any complaints which fall outside of the realm of Abuse Free Sport. Brian's role is to remain at arm's length from Canada Snowboard to provide our Snowboard community with an expert and objective facilitation for the reporting of all Safe Sport related complaints of misconduct.

If you have a complaint / reported allegation of misconduct, or you need independent advice on next steps for filing a complaint, please email Brian at vgc@jjqef.pn. He will ensure that your identity is kept confidential.

SAFE SPORT COMPLAINT PROCESS

If you are still unsure whether your complaint should go to the Canada Snowboard Independent Third Party, or the Canadian Centre for Ethics in Sport (CCES), the below flow chart may help you in identifying where to submit your complaint.

Click here for downloadable version of the process